Frequently Asked Questions
Welcome to our Taxpayer Portal
Q: What functions are available?
A: You can view tax bills and tax history for each linked account. Multiple payment options are available for both current and future payments. You can sign up for Electronic Billing and Email Notifications. Tax information for 2021 and prior years may not be available because of the change of Tax Software in early 2022. All Taxpayers (both individual and business) are able to view copies of any bill or form. For business owners, you are able to submit and pay required filings, including Transient Occupancy Tax, Meals Tax.
Q: What payment options are offered?
A: You can pay using your credit card via PayPal or ACI (convenience fees apply). We also offer payments by Electronic Check (with no fees!). Or if you prefer, you can print your statement and mail the payment in with a check or money order.
Creating an Account
Q: I am not receiving the confirmation email?
A: Emails from this site could mistakenly be blocked by your service provider. Usually, one of these options can resolve this problem. 1. Please check your SPAM/JUNK folder. Emails from email@example.com may get caught in SPAM filters. 2. Add firstname.lastname@example.org to your contacts list. Emails from the portal will have a “From” header with this email address. You might consider adding this email address to your contacts/address book and/or asking your email provider to unblock or whitelist the email address.
Q: I am at the screen that says, “Confirm Email Address”. What do I do now?
A: Go to your email inbox and click on the link in the message that says, “Please confirm your account by clicking here”. When you do this, a new window or session will open with the message “Thank you for confirming your email. Click here to continue”.
Q: My account number is not recognized to link my accounts. What do I need to do?
A: You are required to enter two identifiers to link accounts. Please make sure that the account number is eight digits long and begins with a “1”. Another issue could be that we do not have your SSN or FEIN on file. Please call our office if you need add your SSN or FEIN to your account or need your account number.
Q: I do not know my account number. Is there another way to link my accounts?
A: If you own a vehicle that was registered in Madison County, you can use the title number to create the link to your Personal Property tax accounts. You can find the title number on your vehicle registration card from the DMV.
Access to Other Accounts
Q: Some accounts are not linked to my portal account. How can I get access to these accounts?
A: When you create a portal account and go through the link account process, the system selects all accounts that have your SSN or DL# automatically. If you do not see an account, it could be that our office does not have your SSN or DL# associated with that account or your name is not on that account. If you need access to an account for someone else in your household that your name is not associated with, the other household member will need to first create a portal account, then grant you access using the ”Settings – Manage Access” function in the menu bar at the top. Once they grant you access, their account will show up when you next log in.
Q: I know there is an account with my name that I should see. How do I request access?
A: Use the “Services” drop-down to request access to an account that you are sure should be linked to you because your name is or should be on the account. Please note that access to tax records is only given to the registered owners. If you need access to view or pay for someone else’s tax records, you will need to contact the property owner and ask them to give you access to their online account. For more information, see FAQ Manage Access.
Manage Access – Grant & Revoke Account Access
Q: What is Grant Access?
A: Grant Access is a feature of the Taxpayer Portal for combining accounts and sharing tax records. For example: A family can consolidate all of their individual member’s tax records under a single online account. A business can give their accountant access to their online account to manage the tax payments.
Q: How do I give someone else access to my tax records?
A: Use the Grant Access feature. To give someone else access to your online tax records, first create an online account for yourself. Link your tax records to your online account, and then Grant Access to the other party by going to “Settings” and then “Manage Access”. The other party must also have an online account and have activated their account. When access is granted, an email is sent to the grantee informing them that they have been given access and they can view the tax records when the next log in. The property owner can also revoke access by following the same process.
Q: How does electronic billing work?
A: When viewing one of your accounts, you can elect to receive future tax bills automatically. Use the “Manage Notifications” function to set this up. Once enabled, you will get an email when a new bill or updated bill is available. The email has a link to access the bill directly. From there, you can schedule a payment, or print the bill and mail along with your payment. The bill remains available online (the same version as if you had gotten a printed bill) so you can access the bill copy at any time. If you fail to access a new tax bill online at least 30 days before a due date, a bill will be sent by regular mail.
Q: If I enroll in electronic billing, can I change my mind and opt out?
A: Yes, just access the “Manage Notifications” function on the account and uncheck the electronic billing option.
Q: How do I purchase a dog license?
A: There must be an existing dog license account to purchase a dog license through the portal. You will need to file a return for the system to calculate the payment amount and allow payment.
Q: How do I file a return for a dog license?
A: There are two ways to access the returns screen. From the Summary of Accounts page, in the Dog License account box, you should see “License Renewal Expected” in blue. Also, from the Dog License Account page, you can click “Expected Returns” on the right side of the screen or scroll down to the “Expected Returns” section and click on the blue “File Now” button. This should direct you to the screen allowing you to file for an existing dog or report a new dog. You will select the “Lifetime” License Class for each dog, then click create license. On the next screen, if all dogs are listed, click “Pay” and process your payment.
Q: What do I do if I no longer own a dog that is listed on my account?
A: From the Dog License account, you will see a list of all dogs, both current and past. Currently active dogs will have a “Services” button on the right of the box. To remove a dog, click “Services” and choose “Remove Dog”. Enter the date of when the dog left your possession and enter any notes that might be relevant. Then click “Submit”.
Personal Property & Business Tangible Property
Q: Can I file an Amended Business Return of Tangible Property?
A: Yes, an amendment may be submitted through the portal, email or in-person. Please indicate conspicuously that the return is amended.
Q: How will I know if my vehicle qualifies for the high mileage adjustment?
A: You may reference the chart on our website to determine if the vehicle is considered high mileage. Please submit proper documentation prior to January 1st in the year you wish to receive the adjustment.
Q: How do I find the details of a tax bill?
A: If you have a balance due, you can create a statement. You will select “Get Current Statement” under “Services”. This is done at the account level. If you want to see the detail for a tax year, click on “My Accounts” along the top navigation bar, then select “Services” and then “View Tax History”. You will then select the tax year that you would like to view.
Finding the Amount of Property Taxes Paid
Q: How do I find the amount of taxes paid so that I can use that to file my income taxes?
A: To find the amount of taxes paid, make sure you are on the “Summary of Accounts” (click the “My Accounts” link in the menu bar to return to this page). Select the “Services” drop-down box and select “View Payment History”. You should see the payment history by year and tax type for your linked accounts. To view the amount billed by year, select “View Tax History”. Please note that tax information for 2021 and prior years may not be available because of the change of Tax Software in early 2022.
Q: I clicked the link to reset my password, and nothing happens. How do I reset my password?
A: The portal automatically removes accounts that are “inactive”. So, if you set up an account but never confirmed or linked your portal account to your tax account, the portal account will get automatically deleted. Many users that try to reset their password, in fact, have no account at all. If you get no response to the password reset, try to register again.